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Monthly Archives: June 2012
How to Deliver Outstanding Customer Service Support
Challenge Customer support relies on accurate information yet most network operators have only a very incomplete picture of customer problems. Current network monitoring solutions cannot routinely access client devices or monitor the performance of individual applications in the subscriber domain. … Continue reading
Posted in Blog
Tagged Customer Service Support, Gaming, GoS 360, Network Monitoring, QoE, QoS
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MNOs Can Differentiate to Capitalise on Two-Sided Business Models
The two-sided business model has fascinated the telecoms industry since the concept first started to gain credibility some years ago, largely through the pioneering efforts of STL Partners. The theory is well-known and some operators are starting to deliver on … Continue reading
Posted in Blog
Tagged #policycontrol, MNOs, ott, PCEF, QoE, QoS, Telco 2.0, Two-sided Business Models
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What is the Future for Telcos? Diversification and Network Readiness are Key
This is a huge question – and it’s not one to which anyone really knows the answer. There’s been a wealth of reports and observations on the subject and the truth is that there is no simple answer. There will … Continue reading
Understanding Value in the New Ecosystem
There’s been a great deal of discussion about the role telcos should play in the emerging digital ecosystem. In a recent article , Martin Creaner, President and CEO of the TM Forum argued that, despite advances made by digital media … Continue reading
