Network operators must identify faults in the network and resolve them as quickly as possible so asin order to avoid service downtime and to ensure customer satisfaction. In orderTo achieve this and to deliverconsistent and reliable network services, operators need access to accurate information from the network. Yet , most network operators have only an incomplete picture of what happens at the level of user equipment and devices. That is why it is important to be able to implement policies and processes to identify, diagnose and resolve any reductions in service quality or device malfunctions, and all before users are affected.
Current network monitoring solutions cannot access client devices or monitor the performance of individual applications in the subscriber domain. This inability to “see” beyond the boundaries of the network can result in a reduction in the subscriber’s service experience quality and can even be linked to customer churn. Maintaining satisfactory service quality levels through real-time monitoring of client devices is the only way to guarantee QoS and is the best way to increase revenue.
By installing GoS 360° on client devices, such as mobile handsets, broadband dongles and CPE gateways, network operations teams can view data on application performance and bandwidth problems directly from smart connected devices.
The combination of GoS Agent and GoS Manager provides network operators with:
- Access to real-time and historic visibility of traffic
- The ability to remotely identify and resolve root-causes of customer issues in the RAN or LAN
- The means to measure actual link and per application performance and throughput, not network estimates across multiple access technologies (e.g. WiFi, 2G, 3G and LTE)
- The ability to shorten customer support call duration, improving customer satisfaction and reducing costs and churn.
Network operators can rapidly deploy end-to-end service assurance solutions with the GoS 360° client which can be easily downloaded to smart devices. The GoS Manager is deployed in the core network allowing operations teams to access data vital to managing customer experience, reducing downtime and costs, and increasing levels of QoS.
Device-based PCEF is the only way in which network operators can accurately measure and manage the user service quality while complying with their overall policy control structure. Deploying GoS 360° is the perfect solution to network service assurance.
See our Network Service Assurance use case for more information and why not meet with us as Mobile World Congress? We will be presenting our solutions at MWC, stand 7G79 at the Ireland Pavillion.