taking policy to the
smart connected device

Posts Tagged ‘VoIP’

Learn how GoS is helping MNOs deliver reliable network services #MWC13 #PolicyControl

Written by GoS on . Posted in Blog

Network operators must identify faults in the network and resolve them as quickly as possible so asin order to avoid service downtime and to ensure customer satisfaction. In orderTo achieve this and to deliverconsistent and reliable network services, operators need access to accurate information from the network. Yet , most network operators have only an incomplete picture of what happens at the level of user equipment and devices. That is why it is important to be able to implement policies and processes to identify, diagnose and resolve any reductions in service quality or device malfunctions, and all before users are affected.

Current network monitoring solutions cannot access client devices or monitor the performance of individual applications in the subscriber domain. This inability to “see” beyond the boundaries of the network can result in a reduction in the subscriber’s service experience quality and can even be linked to customer churn. Maintaining satisfactory service quality levels through real-time monitoring of client devices is the only way to guarantee QoS and is the best way to increase revenue.

By installing GoS 360° on client devices, such as mobile handsets, broadband dongles and CPE gateways, network operations teams can view data on application performance and bandwidth problems directly from smart connected devices.

The combination of GoS Agent and GoS Manager provides network operators with:

  • Access to real-time and historic visibility of traffic
  • The ability to remotely identify and resolve root-causes of customer issues in the RAN or LAN
  • The means to measure actual link and per application performance and throughput, not network estimates across multiple access technologies (e.g. WiFi, 2G, 3G and LTE)
  • The ability to shorten customer support call duration, improving customer satisfaction and reducing costs and churn.

Network operators can rapidly deploy end-to-end service assurance solutions with the GoS 360° client which can be easily downloaded to smart devices. The GoS Manager is deployed in the core network allowing operations teams to access data vital to managing customer experience, reducing downtime and costs, and increasing levels of QoS.

Device-based PCEF is the only way in which network operators can accurately measure and manage the user service quality while complying with their overall policy control structure. Deploying GoS 360° is the perfect solution to network service assurance.

See our Network Service Assurance use case for more information and why not meet with us as Mobile World Congress? We will be presenting our solutions at MWC, stand 7G79 at the Ireland Pavillion.

News from Mobile Broadband World 2012: Quality of Service is the Next Dimension of Choice.

Written by GoS on . Posted in Blog

At the Mobile Broadband World conference in London today, we heard from a number of operators that are actively considering launching service plans based on QoS as a differential. QoS, according to at least one speaker, would offer the next generation of choice for users.

To date, we have primarily considered two dimensions on which broadband plans can be differentiated (beyond a simple yardstick, such as price) – speed and the mode of access. The addition of quality as a third dimension opens up the possibility for new models and new revenue streams, potentially heralding a new generation of associated services.

First, quality can be paid for directly by the end user – perhaps dynamically to increase download speed or to guarantee quality for a video session. Secondly, quality can be paid for indirectly by the end user, as in cases where the service provider delivers an enhanced package but pays the network operator for the additional quality levels, the differential being transparent to the paying consumer.

At least one of the operators present is taking the first steps towards such a model, distinguishing between different traffic classes, such as “conversational” “streaming” “interactive” “background” in plans that are offered to paying customers.

This is a key step forward. Cementing the concept of quality as a service within price plans and business models is a necessary step to the goal of capturing more value from consumers and delivering the kind of intelligent services operators will need to protect and grow revenue and margin.

Of course, these are early days and these ideas are bound to evolve. But, incorporating QoS into pricing plans is a clear recognition that operators can add value to subscriber sessions in ways that are uniquely within their control. This is an opportunity to claim more value – both to downstream customers and to upstream service providers.

 

 

GoS Networks Joins the TM Forum!

Written by GoS on . Posted in Blog

GoS Networks is delighted to announce that it has joined the TM Forum. Recognised throughout the industry, the TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation.

Joining the TM Forum is another example of GoS Networks’ commitment to evolving best practice in the service provider community. Initiatives led by the TM Forum have acted as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

GoS Networks will use its membership of the TM Forum to forge closer links with service providers and help them overcome the challenges of delivering true end-to-end policy solutions, up to and including mobile devices.

As the industry moves to dynamic service activation and charging models, it’s essential to develop and exploit common frameworks. Future profitability and revenues will depend on the ability to deliver services reliably, efficiently and at the right level of performance. Policy management is critical to this and GoS Networks’ innovative solutions that enable the delivery of policy control directly to mobile devices provide clear differentiation for service providers.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations.